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Community Member
May 23, 2026
Question

How to access add on of data abroad

  • May 23, 2026
  • 1 reply
  • 19 views

I have purchased an add on to have data whilst away in turkey but i can't use the data here and i have roaming on 

    1 reply

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 24, 2026

    Hi ​@Will9,

    Thank you for reaching out to us, please accept my apologies for the inconvenience caused to you.

    Please ensure that the roaming feature is enabled on the handset and the app.
    Please ensure that you are connected to the network Turk Telekom as well.

    Thanks,
    Hosai

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