The Indian Bank IT team have provided me a screenshot from their end which says the sms has been delivered to Vodafone but I do not receive it on my mobile number. Senders number is +91 80 4511 5000 - is it possible that it is being “blocked” by some filter within ID/Vodafone systems?I confirm I have sufficient spend cap, premium services and international roaming enabled on my account.I am able to receive sms from other Indian banks.

Hi @mkcThank you for your message. I’m sorry to hear that you’re unable to receive texts from your bank in India.Could you please check if your bill cap is set above £0? To receive international texts, you'll need to have a higher bill cap in place.Just to clarify, there are no filters on iD Mobile that would block incoming texts. However, if the local signal is picked up through Vodafone, this could affect message delivery. I’d recommend trying the steps below, based on your device, to manually select the iD Mobile network and refresh the connection.For Apple devices:Go to SettingsTap Mobile ServiceTap Network SelectionToggle Automatic offSelect iD Mobile from the available networksSwipe up from the bottom of the screen to return to the home screenWait a few minutes and try using the services againFor Android devices:Swipe down from the top of the screen to open the notification panelTap the Settings iconGo to ConnectionsSelect Mobile NetworksTurn off Select AutomaticallyChoose iD Mobile from the listMichael Z

I am not receiving an otp sms from the Indian Bank, I'm in the UK.

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