Hi ​@mkc 

It’s being sent to Vodafone or it’s being sent to Three/iD Mobile?

Whilst on iD Mobile, have you been able to receive anything from that number?

Tom

Hi Tom,

Thanks for your quick reply. 

Yes, the Bank has shared a screenshopt from their provider which shows my mobile number and state message delivered to Vodafone UK.

I have previously received SMS from that number a few months ago but nothing now.

Hi ​@mkc 

Thank you for your message. I’m sorry to hear that you’re unable to receive texts from your bank in India.

Could you please check if your bill cap is set above £0? To receive international texts, you'll need to have a higher bill cap in place.

Just to clarify, there are no filters on iD Mobile that would block incoming texts. However, if the local signal is picked up through Vodafone, this could affect message delivery. I’d recommend trying the steps below, based on your device, to manually select the iD Mobile network and refresh the connection.

For Apple devices:

Go to Settings

Tap Mobile Service

Tap Network Selection

Toggle Automatic off

Select iD Mobile from the available networks

Swipe up from the bottom of the screen to return to the home screen

Wait a few minutes and try using the services again

For Android devices:

Swipe down from the top of the screen to open the notification panel

Tap the Settings icon

Go to Connections

Select Mobile Networks

Turn off Select Automatically

Choose iD Mobile from the list

Michael Z

The bank in India seem confused, ​@mkc. 

One assumes you are using an iD SIM on the iD network, so not sure why their screenshot show the SMS being sent to Vodafone - what does the bank in India say about this?  

I have reverted to the Bank for clarification. Will update in due course.

Thanks again for your help. Much appreciated.