Hi ​@Turkey2026,

Thank you for bringing this to our attention. We understand how frustrating this issue is, and we appreciate your patience while we investigate it.

At the moment, we’re aware of the problem and our teams are actively working to resolve it as quickly as possible. However, we’re not yet able to confirm how long the resolution will take or whether the issue is affecting all networks or only iD Mobile customers.

Please be assured that this is being treated as a priority, and we’ll provide further updates as soon as more information becomes available. Thank you again for your understanding and continued patience.

For more information and regular updates, please check out our Service Status page:

We apologise for any inconvenience that this has caused you. 

Regards,

Gemma M

The iD Mobile Social Media Team

It is still not working . I cannot access my  e sim . Total waste of £20 

I will never do this again .  I can’t contact my children . I am very frustrated and upset and would like my £20 to be refunded please 

Hi ​@Turkey2026 ,

Could you please confirm whether the eSIM is not working, or if the roaming add-on you purchased is not working?

If you are roaming, could you also advise which country you are currently in?

If you would like to request a refund, please contact us via Live Chat at https://www.idmobile.co.uk/live-chat or by phone on 0800 049 2376, and we’ll be happy to assist.

-Michael Z

I am in turkey . 
I don’t understand what the problem is . I brought an add on via I.d mobile app for £20 . The first day it worked perfect but next day and since then I have 4 g but it doesn’t let me access emails or watts app or send text message . So it is useless to me . I have to keep walking 1 hr to my friends house to use her wifi

Hi ​@Turkey2026,

Please could you try manually connecting to the mobile network Turk Telekom and see if the services works?

Thanks.
Hosai

 

I have tried this and hasn’t made any difference 

Hi ​@Turkey2026,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team