Question

I can't connect to live agent

Forum|Forum|5 months ago
September 6, 2025
2 replies
159 views

AvalonRanger
Community Member

Hi - trying to connect to a live agent to discuss permanent roaming options but the form i need to submit (address, post code and last bill amount) doesn’t submit.

The Customer Service PIN I’m also asked for doesn’t show on the ‘View your plans’ in the iD Mobile app.

Can someone please assist with this ASAP

Thanks

+16

Decembersangel72
Gold Contributor
Forum|Forum|5 months ago
September 6, 2025

Hi @AvalonRanger

You can contact an adviser with regards to this via this link:-
https://www.idmobile.co.uk/live-chat

Type ‘talk to a person’ in the dialogue box to bypass the chatbot.

Good Luck x

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Like

+19

Siân W
iD Mobile Employee
Forum|Forum|5 months ago
September 8, 2025

Hi @AvalonRanger sorry to hear you were unable to reach us in our live chat. Can I ask what you mean by permanent roaming? As we do have to apply our fair usage policy to those who are roaming for long periods of time, so I am unsure we will be able to offer what you are looking for?

You can find out more about the roaming services we offer here - International Calling & Roaming Charges | iD Mobile Network

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