I do not receive sms sent from an Indian Bank (sender number +91-80-4511-5000). I have sufficient balances on account, international roaming enabled and premium services enabled. The senders IT department have confirmation from their service provider that the sms has been delivered to the Vodafone network. Is it possible that there is some sort of filter on the ID or Vodafone network preventing delivery of sms messages from this bank or some other issue?

Hi @mkcThank you for your message. I’m sorry to hear that you’re unable to receive texts from your bank in India.Could you please check if your bill cap is set above £0? To receive international texts, you'll need to have a higher bill cap in place.Just to clarify, there are no filters on iD Mobile that would block incoming texts. However, if the local signal is picked up through Vodafone, this could affect message delivery. I’d recommend trying the steps below, based on your device, to manually select the iD Mobile network and refresh the connection.For Apple devices:Go to SettingsTap Mobile ServiceTap Network SelectionToggle Automatic offSelect iD Mobile from the available networksSwipe up from the bottom of the screen to return to the home screenWait a few minutes and try using the services againFor Android devices:Swipe down from the top of the screen to open the notification panelTap the Settings iconGo to ConnectionsSelect Mobile NetworksTurn off Select AutomaticallyChoose iD Mobile from the listMichael Z

I cannot receive sms in UK from Jana Bank India. I can receive SMS from other banks in India with no issues

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