I do not receive sms sent from an Indian Bank (sender number +91-80-4511-5000). I have sufficient balances on account, international roaming enabled and premium services enabled.
The senders IT department have confirmation from their service provider that the sms has been delivered to the Vodafone network.
Is it possible that there is some sort of filter on the ID or Vodafone network preventing delivery of sms messages from this bank or some other issue?
Hi
Thank you for your message. I’m sorry to hear that you’re unable to receive texts from your bank in India.
Could you please check if your bill cap is set above £0? To receive international texts, you'll need to have a higher bill cap in place.
Just to clarify, there are no filters on iD Mobile that would block incoming texts. However, if the local signal is picked up through Vodafone, this could affect message delivery. I’d recommend trying the steps below, based on your device, to manually select the iD Mobile network and refresh the connection.
For Apple devices:
Go to Settings
Tap Mobile Service
Tap Network Selection
Toggle Automatic off
Select iD Mobile from the available networks
Swipe up from the bottom of the screen to return to the home screen
Wait a few minutes and try using the services again
For Android devices:
Swipe down from the top of the screen to open the notification panel
Tap the Settings icon
Go to Connections
Select Mobile Networks
Turn off Select Automatically
Choose iD Mobile from the list
Michael Z
Hi Michael,
Thank you for your reply.
I confirm cap is at £10 and have followed all you provided steps on my Iphone.
I still do not receive sms otp from the Indian Bank.
Oddly, I did receive sms otp messages from them a few months ago.
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