Hi ​@mkc 

Thank you for your message. I’m sorry to hear that you’re unable to receive texts from your bank in India.

Could you please check if your bill cap is set above £0? To receive international texts, you'll need to have a higher bill cap in place.

Just to clarify, there are no filters on iD Mobile that would block incoming texts. However, if the local signal is picked up through Vodafone, this could affect message delivery. I’d recommend trying the steps below, based on your device, to manually select the iD Mobile network and refresh the connection.

For Apple devices:

Go to Settings

Tap Mobile Service

Tap Network Selection

Toggle Automatic off

Select iD Mobile from the available networks

Swipe up from the bottom of the screen to return to the home screen

Wait a few minutes and try using the services again

For Android devices:

Swipe down from the top of the screen to open the notification panel

Tap the Settings icon

Go to Connections

Select Mobile Networks

Turn off Select Automatically

Choose iD Mobile from the list

Michael Z

Hi Michael,

Thank you for your reply.

I confirm cap is at £10 and have followed all you provided steps on my Iphone. 

I still do not receive sms otp from the Indian Bank.

Oddly, I did receive sms otp messages from them a few months ago.