Hi ​@Doobs ,

Thanks for letting us know, I’m really sorry to hear that your Roam Beyond Add-on for Australia isn’t working as expected.
Here are a few things to check that might help resolve the issue:

-SIM inserted and roaming enabled – Please make sure your iD SIM is inserted and that data roaming is switched on in your phone’s settings.
-Network selection – Try manually selecting a network in your phone’s settings. In Australia, iD Mobile typically partners with Vodafone AU or Optus, so try connecting to one of those.
-Restart your device – A simple restart can sometimes help your phone connect to the local network.
-Coverage – Make sure you’re in an area with good mobile coverage. Some remote areas may have limited signal.

Lamiya

Thanks for your reply.

Step 1 ✅

Step 2✅

Step 3✅ connects for a minute and then I get a message saying Vodafone au unavailable 

I'm leaving my hotel with guest WiFi in two days 😔 

YES Optus will not connect either and I've checked network coverage and for where I am I should get 5g coverage for my phone which is a Motorola edge 40 neo.

Please help 🙏 

Options - should I get a refund and buy an e sim?

For some reason it started working this afternoon so all good! Few!! 

Thanks for your help