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Question

I’m struggling to roam in Italy

  • October 14, 2025
  • 7 replies
  • 115 views
B
New Contributor

Help!

Im so frustrated having just returned from a week in Spain where I couldn’t get roaming data (my phone connected to Movistar 3G but I could never connect. When I returned home I saw there’s a problem with that network.

Now I’m in Italy and connecting to WINDTRE in Rome but still no roaming data. 
 

I’m using an iPhone, roaming is switched on there and on my id account. I’ve turned my phone off and back on again. I’m well within fair usage.
 

I was in Macedonia in April, Menorca and Sardinia in May, all with no problems data roaming.

Any suggestions welcome.

 

 

 

 

    7 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • October 14, 2025

    Hi ​@Bobobo 

     

    Thank you for getting in touch. 

     

    We are sorry to hear you are experiencing issues when roaming. 

    Are you able to manually search for a network via the handset settings? 

    Are there alternative options showing available? If so, can you please select one of the alternatives to see if that works?

     

    Thanks, 

     

    Natalie 

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    B
    New Contributor
    • Bobobo
    • Author
    • New Contributor
    • October 15, 2025

    I tried all the options: Vodafone, Iliad, itim

    None of them work- all show E 

    Windtre shows 3G but doesn’t connect for data (although I can phone).

    Any other fixes?

     

     

    Zubeida H
    iD Mobile Employee
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    • Zubeida H
    • iD Mobile Employee
    • October 15, 2025

    Hi ​@Bobobo 

    Could you maybe try connecting to 3 ITA or Wind ?

     

     

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    B
    New Contributor
    • Bobobo
    • Author
    • New Contributor
    • October 15, 2025

    There’s no option for 3 ITA

     

    Windtre connects (and I can call), it shows 3G on my phone, but I get ‘could not connect to mobile data network- connect to WiFi’ message when I try to use mobile data.

    I
    iD Mobile Employee
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    • Isa M
    • iD Mobile Employee
    • October 15, 2025

    Hi ​@Bobobo

    I am sorry that it is still not working. Could you please try resetting your network settings and then the APN settings? You can just type the make and model of your device and then “network reset settings”/ “APN settings ID mobile”.

    -Isa🎀

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    B
    New Contributor
    • Bobobo
    • Author
    • New Contributor
    • October 16, 2025

    This is stupid. I’m leaving id - I don’t think it’s my job to fix what isn’t working 

    There’s obviously problems with connecting to mobile networks overseas by looking at the other threads. I need a network that will be more pro-active.

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • October 17, 2025

    Hi ​@Bobobo 

     

    We are very sorry you feel this way.

    Unfortunately, we are not able to guarantee a fault free service but when an issue does occur, we will do all we can to work with you to get it resolved. 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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