Community Member

illegal roaming charges

Forum|Forum|4 months ago
April 28, 2026
1 reply
16 views

I am seeing my bill is high due to roaming. I do not know why I was charged for roaming. I rejected the offer when I was prompted. And I equally had a local line. So where did this come from?

I am not going to pay this

Lamiya C

iD Mobile Employee

Hi @Femi03,

Hi there, I’m really sorry to hear about the unexpected roaming charge. I completely understand why you’d be concerned, especially as you feel you didn’t use roaming.

Why this may have happened:

Roaming charges can sometimes occur even if you didn’t actively use your UK SIM for data, calls, or texts, for example if:
• The SIM briefly connected to a foreign network in the background
• Calls or SMS were attempted on the UK SIM (even missed calls/voicemail checks)
• Data roaming was not fully blocked at network level

Even if you were using a local SIM, your iD SIM can still register on a network unless it is fully restricted.

If you would like us to look into this for you, please send us DM.

Lamiya

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