Skip to main content
Helpful Contributor
December 17, 2025
Question

im in france but cannot get on to id mobile

  • December 17, 2025
  • 2 replies
  • 117 views

I’m on holiday in Reims in France, and can’t connect to ID mobile data or mobile phone service, have I got to do something in the phone settings.. ?

    2 replies

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    December 18, 2025

    This community article might help, ​@Pete2000

    Forum member (non-iD).
    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    December 18, 2025

    Hi ​@Pete2000 ,

     

    I understand how frustrating it is not to have service while abroad. Here are a few things to check on your phone while in France:

    -Roaming is turned on – Go to your phone’s settings and make sure data roaming is enabled.

    -Network selection – Set your network to automatic so your phone can connect to a local network.

    -Restart your phone – Sometimes a simple restart helps your phone pick up the network.

    -Check your plan – Make sure your iD Mobile plan includes roaming in France and that you haven’t reached any limits.

    Thnksa

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.