Hi ​@BEHH,

Thanks for getting in touch, and I’m sorry to hear you’re having issues with your mobile data whilst in France.

We’d recommend trying the following troubleshooting steps first:

• Ensure Data Roaming is switched ON in your phone settings
• Turn Airplane Mode ON for 30 seconds, then OFF again
• Restart the device completely
• Check that mobile data is enabled
• Try manually selecting the network rather than leaving it on Automatic

In France, we’d recommend manually connecting to one of the following supported networks:

• Orange
• Free Mobile
• BYTEL or BOUYGTEL

To manually select the network (Android & iPhone):

• Go to Settings
• Open Mobile Network / Cellular / Connections
• Select Network Operators
• Turn Automatic OFF
• Wait for the available networks to load
• Select Orange, Free Mobile, or BYTEL/Bouygues Telecom

If the issue continues, we’d also recommend performing a network reset:

iPhone

• Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

Android

• Settings > General Management/System > Reset > Reset Network Settings

Please note this will remove saved WiFi and Bluetooth connections.

Once completed, restart the device again and test the connection.

We hope this gets your data working again as quickly as possible.

Regards,

Gemma M

The iD Mobile Social Media Team