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international add on not working even checked all troubleshooting

  • April 23, 2026
  • 3 replies
  • 18 views
B
New Contributor

How do I speak to ID ? I bought a roaming package and it does not work at all even after troubleshooting 

    3 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 23, 2026

    Hi ​@Blamps2804,

     

    I’m really sorry to hear that your roaming add-on isn’t working.

     

    Please could you confirm which country you’re currently in so we can check the correct partner network and provide the most appropriate troubleshooting steps?

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    New Contributor
    • Blamps2804
    • Author
    • New Contributor
    • April 25, 2026

    Hello I have managed to resolve the issue by connecting to a different network but thank you for your response.

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Gemma M
    • iD Mobile Employee
    • April 27, 2026

    Hi ​@Blamps2804,

     

    That’s great to hear! If you need any further assistance or have any questions, please do not hesitate to get back in touch. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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