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Blamps2804
New Contributor
April 23, 2026

international add on not working even checked all troubleshooting

How do I speak to ID ? I bought a roaming package and it does not work at all even after troubleshooting 

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    April 23, 2026

    Hi ​@Blamps2804,

     

    I’m really sorry to hear that your roaming add-on isn’t working.

     

    Please could you confirm which country you’re currently in so we can check the correct partner network and provide the most appropriate troubleshooting steps?

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Blamps2804Author
    New Contributor
    April 25, 2026

    Hello I have managed to resolve the issue by connecting to a different network but thank you for your response.

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    April 27, 2026

    Hi ​@Blamps2804,

     

    That’s great to hear! If you need any further assistance or have any questions, please do not hesitate to get back in touch. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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