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Community Member
August 25, 2026
Solved

international travel

  • August 25, 2026
  • 1 reply
  • 13 views

Hello. I am going on holiday next month will my plan automatically work in Spain? As I have an unlimited package here or do I need to buy extra?

    Best answer by Gemma M

    Hi ​@Slm17171717,

     

    Yes, your iD Mobile service should work in Spain without you needing to purchase any additional bundles, as Spain is one of our inclusive roaming destinations.

     

    We'd recommend setting your bill cap to £0.00 before you travel to help prevent any unexpected out-of-plan charges:

    • Open the iD Mobile app or log in to My Account.
    • Go to Bills.
    • Select Manage Bill Cap.
    • Set the cap to £0.00 and save the change.

     

    Once you're in Spain, you may also need to manually connect to one of our roaming partner networks if your phone doesn't connect automatically. Our roaming partners in Spain include:

    • Movistar
    • Yoigo

     

    If you have any issues connecting when you arrive, try manually selecting one of these networks in your phone's network settings.

     

    Have a great trip!

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    August 27, 2026

    Hi ​@Slm17171717,

     

    Yes, your iD Mobile service should work in Spain without you needing to purchase any additional bundles, as Spain is one of our inclusive roaming destinations.

     

    We'd recommend setting your bill cap to £0.00 before you travel to help prevent any unexpected out-of-plan charges:

    • Open the iD Mobile app or log in to My Account.
    • Go to Bills.
    • Select Manage Bill Cap.
    • Set the cap to £0.00 and save the change.

     

    Once you're in Spain, you may also need to manually connect to one of our roaming partner networks if your phone doesn't connect automatically. Our roaming partners in Spain include:

    • Movistar
    • Yoigo

     

    If you have any issues connecting when you arrive, try manually selecting one of these networks in your phone's network settings.

     

    Have a great trip!

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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