Active Contributor

Question

iPhone Turkey no data

Forum|Forum|11 months ago
September 29, 2025
7 replies
49 views

I have 3 numbers with ID Mobile.

2 numbers paid £35 for 20GB data for 10 days for Turkey.

One number is fine.

Another number no data when leave hotel, can't WhatsApp, internet, no bank, nothing.

iPhone, she's turned on data roaming, all works in WiFi.

ID Mobile instructions are incorrect:

Open the iD Mobile app or log-in to My Account Online.

Tap ‘Plan’.

Scroll down.

Tap ‘Manage your iD services’.

Enable the ‘Roaming’ & ‘International’ toggles.

There is nothing that says Manage your ID services.

Tyler C

iD Mobile Employee

Hi there @MickRoberts, I’d recommend contacting our live-chat and asking them to ensure you roaming is enabled:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

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MickRobertsAuthor

Active Contributor

I've done everything with your Chat people

The Difference between Good and Great Is just a little extra effort

Tyler C

iD Mobile Employee

Hi there @MickRoberts, we would go through the same troubleshooting as the chat, so I’d advise to re-contact them and ask them to raise further to our technical team.

Thanks,

Tyler

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MickRobertsAuthor

Active Contributor

Ok, can you not raise it with the technical team? It cost me 50 mins yesterday and on the chat they ask you things that are in the app, so you then lose the chat. It's utter bonkers

Why didn't they raise it with the technical team as they know it isn't working?

The Difference between Good and Great Is just a little extra effort

N

Natalie W

iD Mobile Employee

Are you still on the chat with the team at the moment?

If not please do let us know.

Natalie

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MickRobertsAuthor

Active Contributor

No cause soon as u come out chat, it's all gone. Unless you telling me it's still there. Why they don't check with us and not have a messaging system where the last messages are there is beyond me.

It's probably why ID Mobiles customer score is going f down and Lebara going up

The Difference between Good and Great Is just a little extra effort

Tyler C

iD Mobile Employee

Hi there @MickRoberts, we’ll continue over PM and get back to you as soon as we can.

Thanks,

Tyler

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