iPhone Turkey no data | iD Mobile Community
Skip to main content
Question

iPhone Turkey no data

  • September 29, 2025
  • 7 replies
  • 32 views
MickRoberts
Active Contributor
Forum|alt.badge.img

I have 3 numbers with ID Mobile.

2 numbers paid £35 for 20GB data for 10 days for Turkey.

One number is fine.

Another number no data when leave hotel, can't WhatsApp, internet, no bank, nothing.

 

iPhone, she's turned on data roaming, all works in WiFi.

ID Mobile instructions are incorrect:

 

Open the iD Mobile app or log-in to My Account Online.

Tap ‘Plan’.

Scroll down.

Tap ‘Manage your iD services’.

Enable the ‘Roaming’ & ‘International’ toggles.

 

There is nothing that says Manage your ID services.

The Difference between Good and Great Is just a little extra effort

    7 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 30, 2025

    Hi there ​@MickRoberts, I’d recommend contacting our live-chat and asking them to ensure you roaming is enabled:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MickRoberts
    Active Contributor
    Forum|alt.badge.img
    • MickRoberts
    • Author
    • Active Contributor
    • September 30, 2025

    I've done everything with your Chat people 

    The Difference between Good and Great Is just a little extra effort
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 30, 2025

    Hi there ​@MickRoberts, we would go through the same troubleshooting as the chat, so I’d advise to re-contact them and ask them to raise further to our technical team.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MickRoberts
    Active Contributor
    Forum|alt.badge.img
    • MickRoberts
    • Author
    • Active Contributor
    • September 30, 2025

    Ok, can you not raise it with the technical team? It cost me 50 mins yesterday and on the chat they ask you things that are in the app, so you then lose the chat. It's utter bonkers 

    Why didn't they raise it with the technical team as they know it isn't working?

     

    The Difference between Good and Great Is just a little extra effort
    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • September 30, 2025

    Are you still on the chat with the team at the moment?

    If not please do let us know.

     

    Natalie

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MickRoberts
    Active Contributor
    Forum|alt.badge.img
    • MickRoberts
    • Author
    • Active Contributor
    • September 30, 2025

    No cause soon as u come out chat, it's all gone. Unless you telling me it's still there. Why they don't check with us and not have a messaging system where the last messages are there is beyond me.

    It's probably why ID Mobiles customer score is going f down and Lebara going up

    The Difference between Good and Great Is just a little extra effort
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • October 2, 2025

    Hi there ​@MickRoberts, we’ll continue over PM and get back to you as soon as we can.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement