issue with using phone in India

Forum|Forum|10 months ago
November 12, 2025
2 replies
105 views

I am in India and purchasd a roam beyond add on before leaving the Uk and made sure my data roaming was enabled before leaving UK

Now that I am in India though, I cannot get any Internet using my mobile data and can only use my phone when connected via WiFi

Can someone please help I have spent a lot of time trying to get it to work and nothing has done the trick!

andewhite

Platinum  Contributor

This community article might help, @MLEGGE.

Forum member (non-iD).

Hosai W

iD Mobile Employee

Hi @MLEGGE

I do apologize for any inconvenience caused to you in relation to your Roaming data add on not working.
Please ensure that the add on is still valid as it does activate from the purchase date as well as connecting to the correct partnered networks in India.
The networks to choose would be Airtel or Reliance if this does not work try doing a network reset.

If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.