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Question

Japan roaming not working. it is on my other sons phone and i bought both the same package

  • April 8, 2026
  • 1 reply
  • 11 views
K
Community Member

Hi, I paid for 10 days of roaming in Japan and it is not working on this phone.  We have worked through help guide.  Please fix and restart clock or refund.  Thanks 

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • April 8, 2026

    Hi ​@Kyoto2006,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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