Medical Emergeancy and roaming.

3 replies
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I have been hospitalised whilst away on a short three day break and missed my flight home. I am now stuck abroad with language barriers and a serious medical condition. I do not know when I can get out of hospital. After three days I have a message from ID saying I am using chargeable services and that every call and text is outside my plan. I am in one of the free roaming countries listed by ID. Without mobile service I will be unable to deal with repatriation and this is a critical item. Any advice from anyone would be appreciated.

Lamiya CAnswer

iD Mobile Employee

Hi @Steve Manch ,

I’m really sorry to hear about your situation, I hope you’re getting the care you need and wish you a safe recovery.
iD Mobile does offer free roaming in many destinations, but if your usage goes beyond your plan’s allowance, charges can still apply. You can check your usage and roaming settings via the iD Mobile app to avoid extra costs.
Unfortunately, we can’t stop charges retroactively.
You can use: https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

Lamiya
iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Lamiya CAnswer

iD Mobile Employee

Hi @Steve Manch ,

I’m really sorry to hear about your situation, I hope you’re getting the care you need and wish you a safe recovery.
iD Mobile does offer free roaming in many destinations, but if your usage goes beyond your plan’s allowance, charges can still apply. You can check your usage and roaming settings via the iD Mobile app to avoid extra costs.
Unfortunately, we can’t stop charges retroactively.
You can use: https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

Lamiya
iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Steve ManchAuthor

New Contributor

Thanks for your answer. It seems if I keep an eye on the usage in the app and do top ups when required I should be alright.

Thanks.

N

Natalie W

iD Mobile Employee

You’re very welcome @Steve Manch

Please get in touch if you require any further assistance.