I have been hospitalised whilst away on a short three day break and missed my flight home. I am now stuck abroad with language barriers and a serious medical condition. I do not know when I can get out of hospital. After three days I have a message from ID saying I am using chargeable services and that every call and text is outside my plan. I am in one of the free roaming countries listed by ID. Without mobile service I will be unable to deal with repatriation and this is a critical item. Any advice from anyone would be appreciated.

Hi @Steve Manch,I’m really sorry to hear about your situation, I hope you’re getting the care you need and wish you a safe recovery.iD Mobile does offer free roaming in many destinations, but if your usage goes beyond your plan’s allowance, charges can still apply. You can check your usage and roaming settings via the iD Mobile app to avoid extra costs.Unfortunately, we can’t stop charges retroactively.You can use:https://www.idmobile.co.uk/help-and-advice/international-and-roaming-chargesLamiyaiD Mobile Social Media Team

Thanks for your answer. It seems if I keep an eye on the usage in the app and do top ups when required I should be alright.Thanks.

Medical Emergeancy and roaming. | iD Mobile Community

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