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Mobile data doesn't always work. Have tried all troubleshooting tips and still the same phone is Galaxy s23

  • October 31, 2025
  • 4 replies
  • 26 views
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New Contributor

Mobile data doesn't always work. Have tried all troubleshooting tips and still the same phone is Galaxy s23

    4 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • October 31, 2025

    Hi ​@Dadsgrice 

     

    Thanks for getting in touch. 

     

    We are sorry to hear you are experiencing issues with mobile data.

    Is this all over or one area? If one area can you please provide the full postcode?

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    New Contributor
    • Dadsgrice
    • Author
    • New Contributor
    • October 31, 2025

    all over

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • October 31, 2025

    Thank you. 

     

    Are you able to provide any example postcodes?

    Have you check your SIM in another handset?

    Are you using 4G or 5G when this happens?

     

    Natalie

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • Dadsgrice
    • Author
    • New Contributor
    • November 1, 2025

    LA4 4PT 

    tried another handset. got a brand new sim still does it

    mainly 4g

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