New Contributor

Mobile data doesn't always work. Have tried all troubleshooting tips and still the same phone is Galaxy s23

iD Mobile Employee

Hi @Dadsgrice

Thanks for getting in touch.

We are sorry to hear you are experiencing issues with mobile data.

Is this all over or one area? If one area can you please provide the full postcode?

Natalie

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New Contributor

all over

iD Mobile Employee

Thank you.

Are you able to provide any example postcodes?

Have you check your SIM in another handset?

Are you using 4G or 5G when this happens?

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

LA4 4PT

tried another handset. got a brand new sim still does it

mainly 4g

4 replies