Hi ​@zoligacs65,

Welcome back, and I'm sorry to hear you're having trouble getting your data working.

If you've already removed the eSIMs, enabled data roaming and reset your network settings, there are a few other things worth trying:

• Turn Airplane Mode on for 30 seconds, then turn it back off.
• Restart your phone.
• Check that Mobile Data is enabled.
• Manually select a network rather than leaving network selection on automatic.
• Check that your iD Mobile SIM is selected as the preferred SIM for mobile data.
• Ensure the Roaming, International and Premium features are enabled on your iD Mobile account. You can check this in the iD Mobile app or online account under Services > Manage my services.
• If possible, test the SIM in another handset to see whether the issue follows the SIM or stays with the phone.

For iPhone:

1. Go to Settings > Mobile Service > Network Selection.
2. Turn Automatic off.
3. Wait for the available networks to load and select one manually.

For Android:

1. Go to Settings > Network & Internet (or Connections).
2. Tap Mobile Network.
3. Select Network Operators.
4. Turn off Automatically Select Network.
5. Choose an available network manually.

If you're still unable to use data after trying the above, we'd recommend contacting our Customer Service Team via Live Chat. They can run some checks and, if needed, arrange a replacement SIM for testing: https://www.idmobile.co.uk/live-chat

Hopefully one of the steps above gets you connected again.

Regards,

Gemma M

The iD Mobile Social Media Team