Hi ​@Inbrij,

We're sorry to hear you're having trouble using your roaming add-on in Switzerland.

We'd recommend manually connecting to one of our roaming partners, as this can often resolve data issues:

• Sunrise
• Salt
• Swisscom

To do this:

• Go to your phone's Network Selection settings
• Turn Automatic network selection off
• Try connecting to each available network one at a time
• After connecting, restart your phone and test your data connection

If that doesn't help, please try a network reset.

For iPhone:

• Go to Settings
• Tap General
• Select Transfer or Reset iPhone
• Tap Reset
• Choose Reset Network Settings

For Android:

• Go to Settings
• Tap General Management or System
• Select Reset
• Tap Reset Network Settings
• Confirm the reset

After the reset, try connecting to each of the roaming partners again.

We'd recommend testing all three networks, as coverage and compatibility can vary by location.

Regards,

Gemma M

The iD Mobile Social Media Team