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Community Member
May 5, 2026

My data is not working in Frankfurt 

  • May 5, 2026
  • 1 reply
  • 43 views

My data is not working in Frankfurt 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 5, 2026

    Hi ​@ME9429

     

    I’m sorry to hear your data isn’t working while you’re in Frankfurt I appreciate how inconvenient that must be.

     

    To get this working, please check the following:

    📶 1. Make sure roaming is enabled

    Before anything else, ensure data roaming is switched ON:

    • iPhone: Settings → Mobile Data → Mobile Data Options → Data Roaming → ON
    • Android: Settings → Connections / Network & Internet → Mobile Networks → Data Roaming → ON

    Also ensure roaming is enabled in your iD Mobile account settings via the app.

     

    📱 2. Check roaming is active in the iD Mobile app

    1. Open the iD Mobile app and log in
    2. Go to Settings / Plan settings
    3. Ensure Roaming is activated for your line
    4. If it’s off, switch it on and restart your phone

    🌍 3. Manually select the correct network in Germany

    In Frankfurt, you should connect to one of the supported networks:

    • Telekom (formerly T-Mobile)
    • O₂ (Telefónica Germany)

    To do this:

    • Go to Mobile Networks → Network Selection → Turn OFF automatic
    • Manually choose Telekom or O₂

     

    💰 4. Set your Bill Cap to £0 (important)

    This helps prevent out-of-plan charges:

    1. Open the iD Mobile app
    2. Go to Account / Bill settings
    3. Select Bill Cap
    4. Set the limit to £0
    5. Save changes

    If after checking all of the above your data still isn’t working, please restart your device or toggle airplane mode on and off.

     

    Owethu