My data is not working in Frankfurt 

Hi ​@ME9429, 

I’m sorry to hear your data isn’t working while you’re in Frankfurt I appreciate how inconvenient that must be.

To get this working, please check the following:

📶 1. Make sure roaming is enabled

Before anything else, ensure data roaming is switched ON:

• iPhone: Settings → Mobile Data → Mobile Data Options → Data Roaming → ON
• Android: Settings → Connections / Network & Internet → Mobile Networks → Data Roaming → ON

Also ensure roaming is enabled in your iD Mobile account settings via the app.

📱 2. Check roaming is active in the iD Mobile app

1. Open the iD Mobile app and log in
2. Go to Settings / Plan settings
3. Ensure Roaming is activated for your line
4. If it’s off, switch it on and restart your phone

🌍 3. Manually select the correct network in Germany

In Frankfurt, you should connect to one of the supported networks:

• Telekom (formerly T-Mobile)
• O₂ (Telefónica Germany)

To do this:

• Go to Mobile Networks → Network Selection → Turn OFF automatic
• Manually choose Telekom or O₂

💰 4. Set your Bill Cap to £0 (important)

This helps prevent out-of-plan charges:

1. Open the iD Mobile app
2. Go to Account / Bill settings
3. Select Bill Cap
4. Set the limit to £0
5. Save changes

If after checking all of the above your data still isn’t working, please restart your device or toggle airplane mode on and off.

Owethu