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Community Member
July 12, 2026
Question

my roaming in Poland doesn’t work

  • July 12, 2026
  • 1 reply
  • 25 views

My roaming in Poland doesn’t work for data. I have ticked all the right boxes at still I cannot browse anything. Is there any problem on your end?

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 13, 2026

    Hi ​@MacF,

     

    We're sorry to hear you're having trouble using your data while roaming in Poland.

     

    First, could you check that your phone is connected to one of our roaming partners:

    • Orange
    • Play
    • Plus
    • T-Mobile

     

    You can manually select a network using the steps below.

    For iPhone:

    1. Go to Settings > Mobile Service (or Cellular).
    2. Tap Network Selection.
    3. Turn Automatic off.
    4. Wait for the available networks to appear and select Orange, Play, Plus or T-Mobile.
    5. Restart your phone after connecting.

    For Android:
    (Steps may vary slightly depending on your device.)

    1. Go to Settings > Connections or Network & Internet.
    2. Tap Mobile Networks.
    3. Select Network Operators.
    4. Turn Select Automatically off.
    5. Choose Orange, Play, Plus or T-Mobile from the list.
    6. Restart your phone.

     

    If you're still unable to use data after trying the above, please let us know:

    • The make and model of your phone.
    • Whether calls and texts are working.
    • Whether you've received any roaming welcome text messages since arriving in Poland.

     

    We'll be happy to help further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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