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Community Member
August 6, 2026

no 5g in germany suddenly- cap used?

  • August 6, 2026
  • 1 reply
  • 14 views

hi I’ve been travelling a lot around Europe in the past couple of weeks and my Internet was always perfectly fine until this last weekend. I’ve been to that place before so I know that normally the Internet connection is fine so I think something is wrong with my data roaming cap or it’s already been used up but I cannot see that on my account so would you be able to assist on that and is there a way to increase it ?

    1 reply

    iD Mobile Employee
    August 9, 2026

    Hi ​@Coffee913.

     

    Thank you for your post. I’m sorry you’re experiencing issues with your data while in Europe.

    To check your roaming usage and see whether your data cap can be increased, please contact us directly so we can review your account and assist further.

     

    You can reach us via:

    Live Chat: https://www.idmobile.co.uk/live-chat

    Email: socialqueries@idmobile.co.uk

    Social media (Facebook or Instagram)

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

     

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