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Community Member
April 9, 2026
Question

No access to data roaming - overnight issue

  • April 9, 2026
  • 1 reply
  • 13 views

Just happened overnight -

 

• Could not activate mobile data network

    1 reply

    Matthew T
    iD Mobile Employee
    iD Mobile Employee
    April 9, 2026

    Hi ​@MickyDynamo,

    We're aware that some customers are unable to use Mobile Data (4G/5G) abroad. Our team is working with our network partner, Three UK, to fix this as soon as possible.

    While we fix this, you can try switching your phone to Airplane mode for 60 seconds. Turn it back off after the 60 seconds are up, and your mobile data should reconnect.

    We're sorry for the disruption and thank you for your patience.

    For the latest updates, please visit our Service Status page for details.

    Thanks.

    iD Community Manager