What network are you connected to?

Hi, I'm connected to the network 23458, cheers 

Can you manually try and connect to Sure Mobile and see if data works on that network?

Hi,this message came up 'sim card won't allow connection to this network '

Hi ​@Politically incorrect,

Please can you test the SIM in another handset and check if you get the same?

Sure is our network partner so that should work whilst in Isle of Man, have you tried all other available networks?

Kash

Hi, tried, no joy.

The only 2 networks my phone can find is 23458 and Sure but can't connect to Sure.

Hey there ​@Politically incorrect, sorry to hear that. Have you enabled roaming in your phone’s own settings as well as the iD Mobile app/website?

Thanks,

Tyler

23458 is Manx Telecom Pronto GSM. You should be able to connect to both Manx and Sure. Check that you’ve enabled roaming within the iD Mobile app. If it’s enabled, try disabling it, waiting ten minutes, and then enabling it again. Once done, make sure to reboot your phone. Hopefully this resolves the issue. 

Hi folks 

Thanks for your advice, unfortunately nothing worked, back on the mainland now so back to normal, thanks again 

It’s disappointing that you couldn’t get it to work. I wonder why there are so many issues with roaming with iD Mobile.

Hey there ​@Politically incorrect, we’re very sorry to hear it didn’t work for you.

Our sincere apologies.

Thanks,

Tyler