Active Contributor

Question

No data whilst travelling in the Isle of Man

Forum|Forum|1 year ago
August 19, 2025
13 replies
267 views

Since arriving in the Isle of Man I have not received any data, my phone signal is working, also my Samsung phone is setup to roam, any ideas please.

WelshPaul

Platinum  Contributor

What network are you connected to?

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P

Politically incorrectAuthor

Active Contributor

Hi, I'm connected to the network 23458, cheers

WelshPaul

Platinum  Contributor

Can you manually try and connect to Sure Mobile and see if data works on that network?

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Politically incorrectAuthor

Active Contributor

Hi,this message came up 'sim card won't allow connection to this network '

Kash M

iD Mobile Employee

Hi @Politically incorrect,

Please can you test the SIM in another handset and check if you get the same?

Sure is our network partner so that should work whilst in Isle of Man, have you tried all other available networks?

Kash

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Politically incorrectAuthor

Active Contributor

Hi, tried, no joy.

The only 2 networks my phone can find is 23458 and Sure but can't connect to Sure.

Tyler C

iD Mobile Employee

Hey there @Politically incorrect, sorry to hear that. Have you enabled roaming in your phone’s own settings as well as the iD Mobile app/website?

Thanks,

Tyler

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WelshPaul

Platinum  Contributor

23458 is Manx Telecom Pronto GSM. You should be able to connect to both Manx and Sure. Check that you’ve enabled roaming within the iD Mobile app. If it’s enabled, try disabling it, waiting ten minutes, and then enabling it again. Once done, make sure to reboot your phone. Hopefully this resolves the issue.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

Politically incorrectAuthor

Active Contributor

Hi folks

Thanks for your advice, unfortunately nothing worked, back on the mainland now so back to normal, thanks again

WelshPaul

Platinum  Contributor

It’s disappointing that you couldn’t get it to work. I wonder why there are so many issues with roaming with iD Mobile.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.