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New Contributor
September 18, 2025
Question

no longer have roaming data access in one phone

  • September 18, 2025
  • 5 replies
  • 46 views

I have lost roaming data in one phone, if I move the sim into another phone it all works fine data included. . If I use a none id mobile sim in the problem phone it works fine data included. However despite ensuring roaming is enabled the ID mobile sim will not work on data in the phone?

    5 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 18, 2025

    Hey there ​@Jimsidaccount, what device are you using and where did you purchase it please?

     

    Thanks,

    Tyler

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    New Contributor
    September 18, 2025

    I have a Huawei  Ai Cube  that previously  worked fine with the ID sim and works still with other sims but has stopped working with the ID sim. 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 18, 2025

    Hi there ​@Jimsidaccount, unfortuantely, we don’t officially support the usage of our SIM cards in devices outside of handsets, and the ones listed as approved on our website.

     

    Therefore, we cannot guarantee that our SIM card would work in this device you’ve mentioned I’m afraid, and it’s difficult to troubleshoot if it doesn’t work, as we’d expect it not to.

     

    Thanks,

    Tyler

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    New Contributor
    September 18, 2025

    The situation is it has worked for months. It has suddenly  stopped. As stated other sims work on the Huwawei and the ID sim works in my phone. What technically is the issue?

    Thanks Jimmy 

    Tom
    iD Mobile Employee
    iD Mobile Employee
    September 21, 2025

    Hi ​@Jimsidaccount 

     

    As mentioned we don’t officially support that device, so at this time, that’d be our suspected cause of the issue.

     

    Tom

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