no longer have roaming data access in one phone | iD Mobile Community
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Question

no longer have roaming data access in one phone

  • September 18, 2025
  • 5 replies
  • 20 views

I have lost roaming data in one phone, if I move the sim into another phone it all works fine data included. . If I use a none id mobile sim in the problem phone it works fine data included. However despite ensuring roaming is enabled the ID mobile sim will not work on data in the phone?

5 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 18, 2025

Hey there ​@Jimsidaccount, what device are you using and where did you purchase it please?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 18, 2025

I have a Huawei  Ai Cube  that previously  worked fine with the ID sim and works still with other sims but has stopped working with the ID sim. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 18, 2025

Hi there ​@Jimsidaccount, unfortuantely, we don’t officially support the usage of our SIM cards in devices outside of handsets, and the ones listed as approved on our website.

 

Therefore, we cannot guarantee that our SIM card would work in this device you’ve mentioned I’m afraid, and it’s difficult to troubleshoot if it doesn’t work, as we’d expect it not to.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 18, 2025

The situation is it has worked for months. It has suddenly  stopped. As stated other sims work on the Huwawei and the ID sim works in my phone. What technically is the issue?

Thanks Jimmy 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • September 21, 2025

Hi ​@Jimsidaccount 

 

As mentioned we don’t officially support that device, so at this time, that’d be our suspected cause of the issue.

 

Tom