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Questor18
Active Contributor
September 12, 2025
Question

No Roaming Button iPhone

I am in Greece and I cannot get roaming on my iPhone XR. Roaming is activated on my ID Mobile account but when I go to Setting>Mobile Service there is no Roaming button to activate. I’ve had no problem in previous years. Any help or suggestions would be greatly appreciated. Thank you

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    7 replies

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 13, 2025

    Hi there ​@Questor18, sorry to hear that. Have you tried resetting your network settings?

     

    Thanks,

    Tyler

     

     

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    Active Contributor
    Questor18Author
    Active Contributor
    September 13, 2025

    Thanks, Tyler. I have tried that, on your prompt, but it hasn't made any difference.

     

    Brian

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 15, 2025

    Hi there ​@Questor18, sorry to hear that.

     

    Normally when greyed out, this indicates an issue with the device or the devices settings and not the network. 

     

    Where did you purchase this device please?

     

    Thanks,

    Tyler

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    Active Contributor
    Questor18Author
    Active Contributor
    September 15, 2025

    Thanks, Tyler.

    Just for clarity, the button isn’t greyed out, it doesn’t appear at all. The phone was originally obtained in Australia but I didn’t have any connection problems when I was on a similar trip this time last year. It is running the latest version of IOS 18.

    Regards, Brian

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 17, 2025

    Hey there Brian ​@Questor18, it may be a setting/device issue where you may need to contact who you purchased off, as if you ordered it directly from iD Mobile, we wouldn’t turn off or block out roaming on your device.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    Questor18Author
    Active Contributor
    September 17, 2025

    Hi Tyler,

    I have managed to resolve my issue. I had an unused eSIM installed which I removed using the ‘Delete all eSIM’s’ under the phone’s Settings>Reset. This opened up several settings for the physical sim, including Roaming.

    thanks for your help, Brian

    iD Mobile Employee
    Anika A
    iD Mobile Employee
    September 17, 2025

    Hi ​@Questor18 

     

    We’re glad your issue has been resolved.

     

    If you need any further assistance, please let us know!

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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