Hi there ​@Questor18, sorry to hear that. Have you tried resetting your network settings?

Thanks,

Tyler

Thanks, Tyler. I have tried that, on your prompt, but it hasn't made any difference.

Brian

Hi there ​@Questor18, sorry to hear that.

Normally when greyed out, this indicates an issue with the device or the devices settings and not the network. 

Where did you purchase this device please?

Thanks,

Tyler

Thanks, Tyler.

Just for clarity, the button isn’t greyed out, it doesn’t appear at all. The phone was originally obtained in Australia but I didn’t have any connection problems when I was on a similar trip this time last year. It is running the latest version of IOS 18.

Regards, Brian

Hey there Brian ​@Questor18, it may be a setting/device issue where you may need to contact who you purchased off, as if you ordered it directly from iD Mobile, we wouldn’t turn off or block out roaming on your device.

Thanks,

Tyler

Hi Tyler,

I have managed to resolve my issue. I had an unused eSIM installed which I removed using the ‘Delete all eSIM’s’ under the phone’s Settings>Reset. This opened up several settings for the physical sim, including Roaming.

thanks for your help, Brian

Hi ​@Questor18 

We’re glad your issue has been resolved.

If you need any further assistance, please let us know!

Anika