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New Contributor
December 22, 2025

no roaming in rome airport (tried all available network already)

  • December 22, 2025
  • 5 replies
  • 96 views

I am in Rome airport, cannot use roaming, I have full signal but it said I did not subscribe to data; I tried all available network; every plan should have 30gb EU roaming right?

    5 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    December 22, 2025

    Hi ​@waterwatery ,

     

    I understand how frustrating it can be not to access mobile data while traveling, especially with full signal.

    For EU roaming, all eligible plans should include 30GB of data. To troubleshoot this issue, please try the following:

    -Restart your phone to refresh the network connection.

    -Check mobile data and roaming settings: ensure data roaming is enabled.

    -Select the network manually: go to network settings and try choosing a different available provider in Rome.

    -Check your plan status: log in to the iD Mobile app to confirm your roaming allowance is active.

     

    Lamiya

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    New Contributor
    December 22, 2025

    I have done all these but still said i hv no data subscribed, i saw i have 80gb+ data remaining, and today is my roll over date, i am using iphone 13pro cannot see APN settings 

    New Contributor
    December 22, 2025

     

    New Contributor
    December 22, 2025

    I cant use the live chat it said I am blocked

    can any technical support please help to check if my  roaming data is set to my account?

    New Contributor
    December 22, 2025

    Hi it works on my husband’s android phone but not on my iPhone 13 Pro; is roaming not supported for iPhone users? ( I transferred to ID mobile last month, never use id mobile before)