New Contributor

no roaming in rome airport (tried all available network already)

7 replies
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I am in Rome airport, cannot use roaming, I have full signal but it said I did not subscribe to data; I tried all available network; every plan should have 30gb EU roaming right?

Lamiya C

iD Mobile Employee

Hi @waterwatery ,

I understand how frustrating it can be not to access mobile data while traveling, especially with full signal.

For EU roaming, all eligible plans should include 30GB of data. To troubleshoot this issue, please try the following:

-Restart your phone to refresh the network connection.

-Check mobile data and roaming settings: ensure data roaming is enabled.

-Select the network manually: go to network settings and try choosing a different available provider in Rome.

-Check your plan status: log in to the iD Mobile app to confirm your roaming allowance is active.

Lamiya

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littlboyjoe

New Contributor

nothing is happing now i have gone to compliants and it is also blocked i am getting no way foreword

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waterwateryAuthor

New Contributor

I have done all these but still said i hv no data subscribed, i saw i have 80gb+ data remaining, and today is my roll over date, i am using iphone 13pro cannot see APN settings

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waterwateryAuthor

New Contributor

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waterwateryAuthor

New Contributor

I cant use the live chat it said I am blocked

can any technical support please help to check if my roaming data is set to my account?

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waterwateryAuthor

New Contributor

Hi it works on my husband’s android phone but not on my iPhone 13 Pro; is roaming not supported for iPhone users? ( I transferred to ID mobile last month, never use id mobile before)

Gemma M

iD Mobile Employee

Hi @waterwatery,

Roaming is supported on iPhones, so the fact that it's working on your husband's Android phone doesn't mean there's an issue with iPhone compatibility.

As you've recently joined iD Mobile, we'd recommend trying the following:

Make sure Data Roaming is switched on in Settings > Mobile Service > Mobile Data Options.
Turn Airplane Mode on for 30 seconds, then switch it off again.
Restart your iPhone.
Go to Settings > Mobile Service > Network Selection and turn Automatic on.
Check that your iPhone is running the latest iOS version.
Reset your network settings by going to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

If you've tried all of the above and roaming still isn't working, please let us know which country you're currently in and we'll be happy to help further.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.