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Community Member
September 13, 2025
Solved

Not able to make international calls

  • September 13, 2025
  • 2 replies
  • 437 views

I am visiting Ireland and when I try to call a number in Ireland I receive the message “your service does not allow access to this number”. I have tried calling both a mobile number and a landline number but get the same message. I have ensured that both roaming and international calls are active, and I have reset the network settings. Anything else I should try?

    Best answer by Decembersangel72

    Hi ​@Danesbury 

    Have you checked to see if roaming is enabled in your account? 
     


    You can also contact an adviser with regards to your query via this link:-
    https://www.idmobile.co.uk/live-chat

    Just type ‘talk to a person’ in the dialogue box and this will bypass the chatbot. Do not type any sort of question as this will get you trapped in the Chatbot roundabout.
    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

    Good Luck x 

    2 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    September 14, 2025

    Hi ​@Danesbury 

    Have you checked to see if roaming is enabled in your account? 
     


    You can also contact an adviser with regards to your query via this link:-
    https://www.idmobile.co.uk/live-chat

    Just type ‘talk to a person’ in the dialogue box and this will bypass the chatbot. Do not type any sort of question as this will get you trapped in the Chatbot roundabout.
    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

    Good Luck x 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 15, 2025

    Hi there ​@Danesbury, we hope that ​@Decembersangel72 was able to help.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.