Community Member

not able to use 5 day bolt on in turkey

Forum|Forum|3 months ago
June 8, 2026
1 reply
21 views

Hiya, I purchased a 5 day bolt on for data usage in turkey. I couldn’t get it to work at all whilst I was over there, I didn’t find the help guide useful. Please could I have a refund as I was unable to use the add on?

Owethu M

iD Mobile Employee

Hi @Laura3012,

We're sorry to hear that you were unable to use your roaming add-on while in Turkey and that the help guide did not resolve the issue for you.

Please note that, in line with our Terms and Conditions, add-ons are non-refundable once purchased.

However, if you were unable to use the service, we would recommend contacting our Customer Services Team via Live Chat or by sending us a direct message through our social media platforms. A member of the team will be able to review the account, investigate what happened, and see what options may be available to assist you.

We apologise for the inconvenience caused and appreciate your feedback.

Owethu