Hi ​@CDSowd63,

We're sorry to hear you're having trouble using your phone in France.

Could you please try manually connecting to one of our roaming partners below?

• Orange
• SFR
• Bouygues Telecom
• Free Mobile

We'd also recommend performing a network settings reset.

For iPhone:

1. Go to Settings.
2. Tap General.
3. Select Transfer or Reset iPhone.
4. Tap Reset.
5. Choose Reset Network Settings.
6. Your phone will restart afterwards.

If you're still unable to connect after trying the above, please contact our Customer Service team via Live Chat so they can investigate further.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

Have tried all the suggestions and still no service outside . 

Hi ​@CDSowd63,

We're sorry to hear that you've tried all of the suggested troubleshooting steps and you're still unable to get service.

At this stage, we'd recommend contacting our Customer Service team via Live Chat so they can investigate this further, test out a replacement eSIM and, if necessary, log a technical ticket with our network team.

You can contact them here: https://www.idmobile.co.uk/live-chat

We hope this gets resolved for you as quickly as possible.

Regards,

Gemma M

The iD Mobile Social Media Team

Contacting the chat bot was no use and when I tried to have contact with an Agent there is no one available today . Please can someone assist please . 

Hi ​@CDSowd63,

We're sorry to hear you've been unable to get through to our Customer Service team.

Our Live Chat has only just opened today. Our opening hours are:

• Monday to Friday: 8:00am – 8:00pm (UK time)
• Weekends and Holidays: 9:00am – 6:00pm (UK time)

If you try again during these hours, one of our agents will be happy to assist you.

Regards,

Gemma M

The iD Mobile Social Media Team