Skip to main content
Question

not being able to use an add on oversaes

  • May 10, 2026
  • 1 reply
  • 5 views
B
Community Member

I was in Turkey last week I purchased additional data but was unable to use any, I could use my call time but not data this still remains unused.

What have I done that has caused this?

My roaming was on WiFi off but still no data .

Any advice thanks

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Zandile M
    • iD Mobile Employee
    • May 10, 2026

    Hi ​@Biscuits 

     

    Thank you for getting in touch with us, and I’m sorry to hear that you were unable to use your data while in Turkey.

    If calls were working but data was not, this is usually related to the phone’s mobile data or roaming settings rather than the add-on itself. Possible causes can include:

    Data roaming not fully enabled on the device
    Incorrect network selection while abroad
    Mobile data turned off for the SIM
    APN/network settings needing an update

     

    Please send us a private message so that we can look into this for you via our socials (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement