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Question

Not receiving OTPs on holiday

  • September 9, 2025
  • 5 replies
  • 23 views

Hi, I am on holiday in Europe with international roaming, lots of data, Wi-Fi etc, notifications coming through but not OTPs from bank, normally get them no problem at home.  Any ideas?

5 replies

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  • iD Mobile Employee
  • September 11, 2025

Hello ​@mmacneill123 

Thank you for getting in touch. 

 

I am sorry to hear you are not receiving the OTP whilst abroad. 

 

Can you please try selecting an alternative network via the handset settings and then requesting the OTP again?

 

Thanks, 

 

Natalie 


  • Author
  • New Contributor
  • September 16, 2025

Thanks Natalie, 1 out of 3 arrived, and the 1 with a 30 minute delay, so by that time I had needed to work around the problem!


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 17, 2025

Hi there ​@mmacneill123, are you still having issues today?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 18, 2025

Back home now, but will file this advice for future occassions!


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 19, 2025

Hi there ​@mmacneill123, no problem at all!

 

Thanks,

Tyler