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Question

Not receiving OTPs on holiday

Forum|Forum|1 year ago
September 9, 2025
5 replies
52 views

Hi, I am on holiday in Europe with international roaming, lots of data, Wi-Fi etc, notifications coming through but not OTPs from bank, normally get them no problem at home. Any ideas?

N

Natalie W

iD Mobile Employee

Hello @mmacneill123

Thank you for getting in touch.

I am sorry to hear you are not receiving the OTP whilst abroad.

Can you please try selecting an alternative network via the handset settings and then requesting the OTP again?

Thanks,

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

mmacneill123Author

New Contributor

Thanks Natalie, 1 out of 3 arrived, and the 1 with a 30 minute delay, so by that time I had needed to work around the problem!

Tyler C

iD Mobile Employee

Hi there @mmacneill123, are you still having issues today?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

mmacneill123Author

New Contributor

Back home now, but will file this advice for future occassions!

Tyler C

iD Mobile Employee

Hi there @mmacneill123, no problem at all!

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not receiving OTPs on holiday

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