not reciving calls from abroad while in the uk

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I am not able to receive any calls from abroad while I'm in the uk. On my phone the block spam numbers is off. And on the id app i turned on the International is on, roaming is on and premium is on too. Increased the cap to £50. Can anyone help please thanks

M

Marquerita T

iD Mobile Employee

Hi @Kammy G.

I’m sorry you’re having issues receiving calls while in the UK. I understand how frustrating this must be.

As a first step, please try the following checks:

Restart your phone and toggle Airplane mode ON and OFF
Check Settings > Mobile Networks and ensure your network is set to automatic selection (iD/Three UK)
Try removing and reinserting your SIM card (or restarting if you’re using an eSIM)
Test your SIM in another handset if possible, to rule out a device issue
Also, please make sure Call Forwarding and Call Blocking settings are turned off on your device.

If the issue continues after these steps, please contact us via Live Chat so we can take a closer look at your account and investigate further:
https://www.idmobile.co.uk/live-chat.

We’ll be happy to help get this sorted for you.

~Marquerita

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