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Amyrob69
New Contributor
June 21, 2026
Solved

number invalid abroad

  • June 21, 2026
  • 4 replies
  • 54 views

I am currently abroad with my daughter, we both have id mobile and they are both registered in my name. She can call me but I cant call her, it comes up as number not valid. Any ideas?

    Best answer by Gemma M

    Hi ​@Amyrob69,

     

    We're sorry to hear you're having trouble making calls to your daughter while you're abroad.

     

    If your daughter is able to call you but you receive a "number not valid" message when trying to call her, we'd recommend checking that you're dialling her number in the correct international format (for example, +44 instead of the leading 0 if you're calling her UK number while abroad).

     

    If you're already doing this, we'd recommend:

    • Restarting your phone.
    • Turning Airplane Mode on for around 30 seconds, then back off.
    • Manually selecting one of our roaming partners before switching back to Automatic.
    • Checking that your bill cap is high enough to allow outgoing calls while roaming, as calls made abroad may be chargeable depending on your location.

     

    If the issue continues after trying the above, please get in touch with our Customer Service team via Live Chat so they can investigate further: https://www.idmobile.co.uk/live-chat

     

    We hope this gets resolved for you quickly so you can enjoy the rest of your trip.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    4 replies

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    June 22, 2026

    Hi ​@Amyrob69,

     

    We're sorry to hear you're having trouble making calls to your daughter while you're abroad.

     

    If your daughter is able to call you but you receive a "number not valid" message when trying to call her, we'd recommend checking that you're dialling her number in the correct international format (for example, +44 instead of the leading 0 if you're calling her UK number while abroad).

     

    If you're already doing this, we'd recommend:

    • Restarting your phone.
    • Turning Airplane Mode on for around 30 seconds, then back off.
    • Manually selecting one of our roaming partners before switching back to Automatic.
    • Checking that your bill cap is high enough to allow outgoing calls while roaming, as calls made abroad may be chargeable depending on your location.

     

    If the issue continues after trying the above, please get in touch with our Customer Service team via Live Chat so they can investigate further: https://www.idmobile.co.uk/live-chat

     

    We hope this gets resolved for you quickly so you can enjoy the rest of your trip.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Amyrob69Author
    New Contributor
    June 22, 2026

    She is with me. She doesnt have to put +44 in to call me so Im not sure that is the correct answer.

      New Contributor
      Amyrob69Author
      New Contributor
      June 22, 2026

      Its worked, switched it onto airoplane mode then did a restart, thank you

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      June 23, 2026

      Hi ​@Amyrob69,

       

      Thanks for sharing, and glad to hear that the issue is now resolved. 

       

      Please do not hesitate to get back in touch if you require any further assistance. 

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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