Only WiFi working in Spain

Forum|Forum|4 months ago
April 27, 2026
1 reply
32 views

Unable to use 4/5G in Spain. Phone appears to be connected to Movistar, but definitely not connected. Having to rely on finding WiFi, very annoying. Have tried airline mode, switching on/off, roaming on/off etc. Arrived 48 hours ago, nothing other than WiFi

Gemma M

iD Mobile Employee

Hi @Simloc24,

I am so sorry to hear that you are having trouble with your data in Spain.

Since you’ve already tried a few steps, here are a couple more things that can help:

Make sure data roaming is turned on in your settings
Manually select a different network instead of automatic, while Movistar is one option, it’s worth trying Yoigo as well
Toggle Airplane Mode on for 30 seconds, then back off
Restart your phone
Check your APN settings are correct (these can be found on the iD Mobile website)
Reset your network settings (this can often refresh the connection)

If you’re still unable to connect after trying Yoigo and the steps above, please let us know so that we can look into the next steps.

Regards,

Gemma M

The iD Mobile Social Media Team

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