Skip to main content
Question

Only WiFi working in Spain

  • April 27, 2026
  • 1 reply
  • 2 views
S
New Contributor

Unable to use 4/5G in Spain. Phone appears to be connected to Movistar, but definitely not connected. Having to rely on finding WiFi, very annoying. Have tried airline mode, switching on/off, roaming on/off etc. Arrived 48 hours ago, nothing other than WiFi 

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Gemma M
    • iD Mobile Employee
    • April 28, 2026

    Hi ​@Simloc24,

     

    I am so sorry to hear that you are having trouble with your data in Spain. 

     

    Since you’ve already tried a few steps, here are a couple more things that can help:

    • Make sure data roaming is turned on in your settings
    • Manually select a different network instead of automatic, while Movistar is one option, it’s worth trying Yoigo as well
    • Toggle Airplane Mode on for 30 seconds, then back off
    • Restart your phone
    • Check your APN settings are correct (these can be found on the iD Mobile website)
    • Reset your network settings (this can often refresh the connection)

     

    If you’re still unable to connect after trying Yoigo and the steps above, please let us know so that we can look into the next steps. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement