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Question

paid £35 for data roaming -, not working?

  • October 10, 2025
  • 6 replies
  • 98 views
Y
New Contributor
  • YOS
  • New Contributor

I've paid _35 for data roaming in Turkey but not been able to use it.  I've checked the chats and both phone and ID app settings are ok.  Feeling let down any suggestions 

    6 replies

    I
    iD Mobile Employee
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    • Isa M
    • iD Mobile Employee
    • October 10, 2025

    Hi ​@YOS,

    I am so sorry that your data is not working in Turkey. Please make sure you are connected to our partner networks AVEA or Turkcell. Please confirm the make and model of your device so I can provide you with APN settings that may help.

    -Isa🎀

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Y
    New Contributor
    • YOS
    • Author
    • New Contributor
    • October 10, 2025

    Google Pixel 9.  I've been on Turkaell to mo avail

    I
    iD Mobile Employee
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    • Isa M
    • iD Mobile Employee
    • October 10, 2025

    Thank you ​@YOS . I apologise again. Kindly try using this link Phone Settings | Help & Advice | iD Mobile Network

    -Isa    🎀
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Hosai W
    iD Mobile Employee
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    • Hosai W
    • iD Mobile Employee
    • October 10, 2025

    Hi ​@YOS 

    Please could you see if the network Turk Telekom is available to connect to if yes, please can you connect to this one instead.

    The available networks should be under network selection.

    Thanks 
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Y
    New Contributor
    • YOS
    • Author
    • New Contributor
    • October 11, 2025

    Thanks for the response, but no it did not work.  My last day here today. A waste of £35.   Not happy 

    I
    iD Mobile Employee
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    • Isa M
    • iD Mobile Employee
    • October 11, 2025

    Hi ​@YOS , I am so sorry that the bundle did not work. 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

    -Isa🎀

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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