paid £35 for data roaming -, not working?

6 replies
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I've paid _35 for data roaming in Turkey but not been able to use it. I've checked the chats and both phone and ID app settings are ok. Feeling let down any suggestions

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Isa M

iD Mobile Employee

Hi @YOS,

I am so sorry that your data is not working in Turkey. Please make sure you are connected to our partner networks AVEA or Turkcell. Please confirm the make and model of your device so I can provide you with APN settings that may help.

-Isa🎀

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Y

YOSAuthor

New Contributor

Google Pixel 9. I've been on Turkaell to mo avail

I

Isa M

iD Mobile Employee

Thank you @YOS . I apologise again. Kindly try using this link Phone Settings | Help & Advice | iD Mobile Network

-Isa🎀

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Hosai W

iD Mobile Employee

Hi @YOS

Please could you see if the network Turk Telekom is available to connect to if yes, please can you connect to this one instead.

The available networks should be under network selection.

Thanks
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Y

YOSAuthor

New Contributor

Thanks for the response, but no it did not work. My last day here today. A waste of £35. Not happy

I

Isa M

iD Mobile Employee

Hi @YOS , I am so sorry that the bundle did not work.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview