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Community Member
August 8, 2025
Question

paid for 20gb data in turkey its not working

  • August 8, 2025
  • 17 replies
  • 243 views

I paid for 10 days 20gb data while I am in Turkey  it cost £35 for this service it won't let me connect its not working so I have to connect to hotel WiFi. This morning I have received a text stating I' am getting charged extra for roaming out if the uk?

    17 replies

    Active Contributor
    April 22, 2026

    Thank you, Gemma.  I did what you asked.  AVEA did not appear as a network operator.  Turkcell did, so I selected them. I was informed I was registered with them. I reset network settings. I switched off my hotel Internet connection in order to test roaming data access. Every website I tried told me I had no.internet connection.  I have reconnected with the hotel Internet to access ID and provide this response to you.

    Active Contributor
    April 23, 2026

    Today we are moving from istanbul to Kuşadasi. On the journey I tried network operators we previously attempted to use.  I have gained data access to Turkcell Telecom.  So I am now on-line.  I have no understanding why this has worked as it did not when I previously tried. I shall monitor data roaming to confirm this service is providing the access, although the 5 days I purchased finishes in 2 days time (25th April).

    Active Contributor
    April 24, 2026

    Hi ID Community,

    I cannot express my annoyance at you.  Probably not each individual who tried to help me, and failed.  Your systems are sterile due to lack of human understanding.  

    I paid for 5 days, 10 GB, of add-on roaming data access, in Turkey.  I am about go home, having used 0.2 GB, and 2.5 days access. I have been unable to use roaming data, even with guidance from your team.

    I have received 2 SMS messages telling me my paid-for data is about to run out. Thank you! So understanding! 

    My view is, I entered a contract with you and you were unable to implement it, as experienced by other individuals visiting Turkey, on your website.

    £20 for 0.2 GB??? 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 27, 2026

    Hi ​@Foxmoor,

     

    I am so sorry to hear that you feel as though we were not helpful. I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    May 6, 2026

    Gemma,  following this contact from you I provided my personal details via my personal e-mail and have not had a response.  On the contrary I have had a bill which includes a payment for 5 days Add-on roaming charges, plus roaming charges out if area for the same period.  

    Is there any customer support at ID?  I had no practical support while I was overseas and none since you asked for my personal details.  However you are able to bill twice for the same period.  

    Active Contributor
    May 6, 2026

    Can you send me your complaints telephone number or senior manager telephone number, as indicated on Google.  This double billing is unfair and a potential bill of £125 for terminating my contract with you is just more robbery.

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 6, 2026

    Hi ​@Foxmoor,

     

    I am so sorry to hear of the issues that you are facing, however when having a look at our private conversations, I do see that we have responded to you 8 days ago and have been waiting for a response, however if you wish to have this escalated, you can either contact our customer service team via live chat by clicking here: https://www.idmobile.co.uk/live-chat or you can follow the complaints procedure provided on our website by clicking here: https://www.idmobile.co.uk/help-and-advice/complaints-procedure.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.