Hi ​@julessailing,

We're really sorry to hear you're experiencing this while you're away, and we completely understand how frustrating it must be, especially when you've already tried the usual troubleshooting steps.

A PDP Authentication Error doesn't necessarily indicate a fault with the iD Mobile network itself. It can also occur due to a temporary issue with the roaming network, SIM registration, or the mobile data session between the handset and the network.

As you've already tried a network reset and Airplane Mode, we'd also recommend:

• Manually selecting one of our roaming partners in for the country that you’re currently roaming in, then switching back to Automatic if it doesn't connect.
• Checking that Data Roaming is enabled on your device.
• Removing and reinserting your SIM (if you're using a physical SIM).
• If possible, testing your SIM in another compatible handset to see whether the issue follows the SIM or remains with the device.
   

If the issue still persists after trying the above, we'd recommend contacting our Live Chat team so they can run further checks on your line and, if necessary, escalate the issue for further investigation.

We hope you're back up and running as soon as possible so you can enjoy the rest of your holiday.

Regards,

Gemma M

The iD Mobile Social Media Team

Resolved within half an hour of my post, no action needed on my part so guessing a network error of some sort.

Thanks anyway, useful information for future reference. 

Hi ​@julessailing.

Thanks for the update. I am glad to hear it’s been resolved so quickly.

It’s likely it was a temporary network issue, but if anything, similar happens again, you can find us here; https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team