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Phone/SIM not working abroad, please help!

  • August 20, 2025
  • 3 replies
  • 148 views

Russ Hawthorne
New Contributor

I went to Spain last year and my wouldn’t connect to a network.

 

If I turned my phone off and on it would flash up with a network then the name would disappear so I couldn’t make calls etc. 

 

I’m going again next week and would like to find a way of resolving this before I go. 
 

Any help gratefully received.

 

TIA

Best answer by Kash M

Hi ​@Russ Hawthorne,

Welcome to the Community!

I would advise that you follow the link below for further advice on setting up roaming.

Please can you try connecting to Yoigo and Movistar?

 

Kashif

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3 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • August 20, 2025

Hi ​@Russ Hawthorne,

Welcome to the Community!

I would advise that you follow the link below for further advice on setting up roaming.

Please can you try connecting to Yoigo and Movistar?

 

Kashif


Russ Hawthorne
New Contributor
  • Author
  • New Contributor
  • August 20, 2025

Great thanks, I’ve updated the settings on my plan. Hopefully that’s resolved it. 
 

thank you


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 21, 2025

Hey there, we hope so ​@Russ Hawthorne!

 

Thanks,

Tyler