phone will call but unable to text and go on social medias

Forum|Forum|2 months ago
August 3, 2026
1 reply
9 views

Phone will ring but unable to text or go on social media in France

M

Marquerita T

iD Mobile Employee

Hi @Steved2482.

Thank you for your post. I am sorry you having trouble texting and using your data in France.

Can you please ensure that you are connected to Orange, Free Mobile, Bytel or Bouygtel. Can you also try the following steps to troubleshoot your connectivity;

Restart your device to refresh your connection to the network.
Turn Airplane Mode on for around 30 seconds, then turn it off again.
Check that your mobile data is switched on (if you're experiencing data issues).
Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
Check that your device software is fully up to date.

Please let us know how this goes.

Thanks,

Marquerita

The iD Mobile Team

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