Receiving calls from UK when abroad

Hi ​@HilaryM,
 

Thanks for getting in touch 👍

Yes even if you’re connected to Wi-Fi, if your phone is roaming on a mobile network in a country not included in your free roaming destinations, you will still be charged for receiving calls. This is because Wi-Fi does not carry mobile calls unless you’re using a Wi-Fi calling feature specifically active and supported on your account/device.

📌 Important point

• Receiving calls while roaming = chargeable (outside included destinations)
• WiFi connection alone does not stop roaming charges

💡 How to protect yourself from unexpected charges

You can set your Bill Cap to £0, which blocks any out-of-plan usage charges:

📲 Set Bill Cap to £0 via the iD Mobile app:

1. Open the iD Mobile app
2. Log in to your account
3. Go to “My Account”
4. Select “Bill Cap”
5. Set the cap to £0
6. Confirm the change

⚠️ What this does

• Prevents any chargeable usage outside your allowance
• Helps avoid unexpected roaming bills
• May block some services while abroad if they are chargeable

Owethu