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Community Member
April 23, 2026
Question

Receiving calls from UK when abroad

  • April 23, 2026
  • 1 reply
  • 226 views

Will I be charged if I receive a call from the UK when connected to wifi in a country not in your 50 free countries list?

 

 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 23, 2026

    Hi ​@HilaryM,
     

    Thanks for getting in touch 👍

     

    Yes even if you’re connected to Wi-Fi, if your phone is roaming on a mobile network in a country not included in your free roaming destinations, you will still be charged for receiving calls. This is because Wi-Fi does not carry mobile calls unless you’re using a Wi-Fi calling feature specifically active and supported on your account/device.

    📌 Important point

    • Receiving calls while roaming = chargeable (outside included destinations)
    • WiFi connection alone does not stop roaming charges

     

    💡 How to protect yourself from unexpected charges

    You can set your Bill Cap to £0, which blocks any out-of-plan usage charges:

    📲 Set Bill Cap to £0 via the iD Mobile app:

    1. Open the iD Mobile app
    2. Log in to your account
    3. Go to “My Account”
    4. Select “Bill Cap”
    5. Set the cap to £0
    6. Confirm the change

     

    ⚠️ What this does

    • Prevents any chargeable usage outside your allowance
    • Helps avoid unexpected roaming bills
    • May block some services while abroad if they are chargeable

    Owethu