Community Member

refund

Forum|Forum|6 months ago
April 4, 2026
2 replies
59 views

I want refunded for the bolt on bought as I haven’t been able to use this even whe data roaming has been turned on. Can I receive a refund?

Decembersangel72

Gold Contributor

Hi @Rachelcon87

Generally, iD Mobile does not offer refunds for add-ons once they are purchased, as they are considered non-refundable. However, you may be able to get a refund if the purchase was a fault on their end, a system error, or in some cases of accidental purchase by contacting an advisor via Live Chat (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot.

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)

iD Mobile social media accounts:-

Instagram: @idmobileuk
Facebook: idmobileuk
X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

Good luck x

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Gemma M

iD Mobile Employee

Hi @Rachelcon87,

Sorry to hear you’ve not been able to use your bolt-on, that’s definitely frustrating, and we’ll do our best to help get this sorted for you.

To understand what’s happened and look into a possible refund, could you let us know a few details:

Are you still overseas, or are you now back in the UK?
If you’re abroad, which country are you currently in?
What’s the make and model of your handset?
Just to double-check, have you been able to use any services at all (calls, texts, or data), or none at all?

Just a quick note, this is a public forum, so please don’t share any personal or account-specific information (like your phone number or account details).

Once we have a bit more info, we can guide you properly and check what options are available for you.

Regards,

Gemma M

The iD Mobile Social Media

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.