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Community Member
Scottyuk121
Community Member
April 12, 2026
Question

refund for global roaming addon

Hello i had a medical emergency with faily member back home. I bought the global addon 1 day for 5 pounds. I tried to activate my sim but it was not possible to do i tried numerous times. In the end i has no time left and had to buy another online sims to get access.  I have not used the 5pound global plan and will not use it. Is it possible for a refund please

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    April 14, 2026

    Hi ​@Scottyuk121, 
     

    I’m really sorry to hear about your medical emergency. I hope everything is okay with your family member back home. I completely understand how stressful that situation must have been.

     

    Regarding the Global Add-On, I’m sorry you had difficulty activating it and were unable to use it.

     

    However, I must advise that, as per our Terms and Conditions, we are unable to offer refunds on add-ons once they have been purchased, even if they have not been used.

     

    For future reference, if you experience any issues activating an add-on while abroad, it’s best to contact our Live Chat team immediately, as they can assist in real time to help get it working.

     

    Owethu

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