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New Contributor
Sheshe
New Contributor
August 11, 2026

refund help

  • August 11, 2026
  • 1 reply
  • 13 views

Hi I need a refund I went to turkey purchased extra data and making calls overseas and it didn’t work. I couldn’t use mY phone outside the hotel. How can I request this. Your puzzle of a platform is a nightmare. Pls help. Thanks 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    August 11, 2026

    Hi ​@Sheshe 

     

    Thank you for getting in touch with us, and I'm sorry to hear that you were unable to use your data while you were in Turkey.

    We'd like to look into this for you. Please send us a private message via our social media channels on Facebook or Instagram, and we'll be happy to assist you further.

    We apologise for any inconvenience caused and look forward to helping you resolve this issue.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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