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Question

refund help

  • August 11, 2026
  • 1 reply
  • 11 views

Hi I need a refund I went to turkey purchased extra data and making calls overseas and it didn’t work. I couldn’t use mY phone outside the hotel. How can I request this. Your puzzle of a platform is a nightmare. Pls help. Thanks 

1 reply

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  • iD Mobile Employee
  • August 11, 2026

Hi ​@Sheshe 

 

Thank you for getting in touch with us, and I'm sorry to hear that you were unable to use your data while you were in Turkey.

We'd like to look into this for you. Please send us a private message via our social media channels on Facebook or Instagram, and we'll be happy to assist you further.

We apologise for any inconvenience caused and look forward to helping you resolve this issue.

 

Thank you,

 

Zandile M

The iD Mobile Team