“I’m an iD Mobile customer currently in Turkey. My eSIM worked in the UK, but abroad I have no network service at all. Roaming is enabled on my iPhone, but the phone shows ‘Network Not Available’ and I cannot receive SMS, make calls, or use mobile data. Please check whether international roaming is enabled on my account and reprovision the eSIM if necessary.”
Roam Beyo
+10Hi
Thank you for reaching out.
We're sorry to hear that you're unable to use your service while in Turkey.
Having reviewed your query, please make sure of the following:
- Roaming is enabled on your iD Mobile account through the iD Mobile app or My Account.
- Data Roaming is enabled within your iPhone settings:
- Settings > Mobile Service > Mobile Data Options > Data Roaming.
- Your Bill Cap is set to £0. This helps prevent unexpected out-of-plan roaming charges and ensures there are no restrictions on chargeable services.
- Your handset is connected to one of our preferred roaming partners in Turkey:
- AVEA (Türk Telekom)
- Turkcell
If your iPhone is not automatically connecting, please try selecting the network manually:
- Open Settings.
- Tap Mobile Service.
- Select Network Selection.
- Turn Automatic off.
- Wait for the available networks to load.
- Select AVEA (Türk Telekom) or Turkcell.
- Restart your handset and test the service again.
If you've completed the above steps and you're still unable to connect, please let us know and we'll be happy to investigate further.
Owethu
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