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Community Member
April 29, 2026

roam beyond turkey not working

  • April 29, 2026
  • 1 reply
  • 17 views

I bought roam beyond it's say it's active. But internet doesn't work! 

 

Bill cap is over £0 sent at £25 

Roaming is on 

 

What's the problem? 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 29, 2026

    Hi ​@mazmat

     

    Thank you for getting in touch.

     

    I’m sorry to hear that you’ve been unable to use your roaming add-on.

     

    To ensure the add-on works correctly while you are in Turkey, please make sure of the following:

    • Your Bill Cap is set to £0, as roaming add-ons may not function correctly if a higher cap is in place
    • Your device is connected to one of our partner networks in Turkey, which are AVEA or Turkcell
    • And roaming needs to be active on the handset and app

    You can manually select a network by going to your phone’s network settings, turning off automatic selection, and choosing one of the supported networks listed above.

    Owethu