Roamimg in Turkey, ID mobile app not working

Forum|Forum|6 months ago
February 26, 2026
7 replies
517 views

I’m going to Turkey tomorrow. Wasn’t aware that it’s not included in the usual roaming deal, and so now scrapping around trying to sort it!

Reading that I need to log into the ID mobile app to turn on roaming and also it’s being suggested that I add a cap to avoid high charges. However, the app isn’t working at the moment (as per the service message at the top of the page), and so how do I do this?

Also, if I purchase the roaming now, does it start straight away or just when I turn the phone on in Turkey?

Best answer by WelshPaul

Just log in to your account using a web browser via the idmobile.co.uk website.

WelshPaulAnswer

Platinum  Contributor

Just log in to your account using a web browser via the idmobile.co.uk website.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

7

77timdAuthor

New Contributor

Thanks. I’ve managed to enable data roaming on the website but can’t see where to add a bill cap on there?

WelshPaul

Platinum  Contributor

Bills > Manage bill cap

However, be warned that iD Mobile have ridiculously low credit limits making them almost useless for chargeable roaming.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma M

iD Mobile Employee

Hi @77timd,

We do see that @WelshPaul has managed to assist you, however if you do have further questions, please do not hesitate to ask. We’re happy to help.

As for your bill cap, to change your bill cap with iD Mobile, log in to the iD Mobile app or your online account at my.idmobile.co.uk. Navigate to the "Bills" section, select "Manage bill cap," adjust the slider or enter a new amount (up to £75), and confirm the changes.

The amount that you can raise it to is based on your accounts credit strength, we do usually advise getting a local SIM as this is a cheaper alternative.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Matthew T

iD Mobile Employee

@77timd -

Have you got “Show Borders” enabled? If so, we’re aware this is causing issues which we and Apple are working to fix. You can turn off “Show Borders” by following these quick steps: