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Active Contributor
March 8, 2026
Question

roaming

  • March 8, 2026
  • 7 replies
  • 102 views

I paid for ads 20£ for roaming in Turkey, but it doesn t work - i do not have internet. I would like to cancel it

    7 replies

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    March 9, 2026

    Hi ​@mmjmtoma 
     

    Thank you for letting us know that you are having trouble with the Roaming add on you have purchased for Turkey.
    Please could you manually connect to the network Turk Telekom.
    If this does not automatically work, please try to restart the handset.

    Thanks,
    Hosai

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    mmjmtomaAuthor
    Active Contributor
    March 9, 2026

    I’ve paid £20 for my roaming, but in a nutshell, nothing is working. I have no data connection at all. I’ve tried restarting the phone and checking the APN settings, but still nothing. I’d like a full refund immediately. This is unacceptable service.

    iD Mobile Employee
    March 10, 2026

    Hi ​@mmjmtoma.

     

    I am sorry to hear you’re having trouble using your roaming data after purchasing the £20 add-on, I understand how frustrating that can be.

     

    Please confirm if data roaming is enabled on your device? You can check this by following the steps below:

     

    If you’re using an iPhone:

    Open Settings

    Tap Mobile Service (or Mobile Data)

    Tap Mobile Data Options

    Ensure the Data Roaming toggle is turned ON

     

    For most Android phones:

    Open Settings

    Tap Network & Internet

    Tap SIMs and select your iD Mobile SIM

    Ensure the Roaming toggle is turned ON

     

    If this is already enabled and you're still unable to access data, please contact us via https://www.idmobile.co.uk/live-chat with your full name, mobile number, and postcode so we can investigate further and assist you as quickly as possible.

    We’ll be happy to take a closer look and get this resolved for you.

     

    ~Marquerita

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    mmjmtomaAuthor
    Active Contributor
    March 11, 2026

    I am still unable to access your data (id mobile), i boughr already another sim

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    March 12, 2026

    Hi ​@mmjmtoma,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
     

    I'll speak to you there.

    Thanks,
    Hosai

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    mmjmtomaAuthor
    Active Contributor
    March 18, 2026

    I did not used rhe ads-on (because it doesn t work) but id mobile charged me anyway. How i can cancel it, where i can complain about it? They charge me but didn t provide the service

    iD Mobile Employee
    March 18, 2026

    Hi ​@mmjmtoma,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
     

    I'll speak to you there.

     

    Thanks,
    Michael Z

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