Hi ​@Hhhhgggggh,

Sorry to hear you're having trouble using your roaming services.

Could you let us know which country you're currently in, as well as the make and model of your phone?

This will allow us to check the available roaming partners in your location and provide the most appropriate troubleshooting steps to help get you connected.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi Gemma

I'm in Bermuda and my phone is a Google pixel 9a

Hi ​@Hhhhgggggh,

Thanks for sharing. Kindly note that Bermuda isn't included in iD Mobile's roaming destinations, so there isn't a Roam Beyond add-on available for use there.

If you'd like to use your iD Mobile service while in Bermuda, you'll be charged at our standard roaming rates. To do this, you'll need to have a bill cap in place.

How to check or change your bill cap:

• Log in to the iD Mobile app or your online account.
• Go to Bills.
• Select Manage Bill Cap.
• You can adjust this using the slider or by entering an amount (between £0.00 and up to £75.00, depending on your account type).

The current standard roaming charges are:

* Price per minute.

** Price per message / text.

*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB.

Because data is charged at £9.60 per MB, we'd usually recommend purchasing a local SIM or eSIM while you're in Bermuda, as this is likely to be much more cost-effective if you plan on using mobile data.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi Gemma,

Thanks, I was aware of the above. My issue is that I have changed my cap and I am not receiving any texts or calls. Can you please assist.

Thanks 

The issue is that my phone is not connecting to the network when I am roaming 

Hi ​@Hhhhgggggh 

Thank you so much for getting back to us, please confirm if you have tried connecting to CELLONE as this is the supported network when abroad in Bermuda.

Thanks,

Hosai

I've tried but it keeps saying forbidden 

Hi ​@Hhhhgggggh

Please could you try a network reset on the handset,

Thanks,
Hosai