Question

Roaming add on doesn't work despite all troubleshooting attempted

I bought a roaming add on and it did not find a network.

I have tried all the troubleshooting tips I could find, including:

- I have more than enough data left on my plan,

- the bill cap isn't set to £0,

- I checked roaming + international is on,

- I tried manually finding a network,

- tried switching off/on,

- going onto aeroplane mode and back,

- checking the APN settings

It seems from these questions that a lot of people have issues with roaming and there are no fixes. Does anyone know of one?

+8

Hi @Rooeypip,

Thank you for your message, and I’m sorry to hear you’re experiencing issues with roaming despite trying several troubleshooting steps.

As a next step, could you please try the following:

Turn your handset off completely
Remove your SIM card from the device
Gently wipe the SIM with a clean, dry cloth
Reinsert the SIM card securely back into your handset
Turn your phone back on and reattempt the troubleshooting steps, including connecting to a network

This can help refresh the connection between your SIM and the network.

If the issue persists after this, please get back in touch so we can investigate further and check your account and roaming settings in more detail.

Owethu